Full-time QC Guitar Technician

An exciting opportunity for a competent and experienced Guitar Technician working within our busy QC and Returns department at our Guildford Warehouse.

Your Quality Control responsibilities will be thoroughly inspecting, testing, and setting up a wide range of guitars – either as part of the inbound QC process, or our comprehensive pre-delivery inspection checks for our valued customers. You will also be required to test amplifiers, pedals, and other accessorial products as part of our Returns process.

Please note – Whilst this position may be extremely desirable for hobbyists, enthusiasts or novices looking to gain experience or an entrance into the field – an existing working knowledge of fretted instrument repair and setup is essential. Successful applicants will be required to demonstrate relevant skills and experience as part of a practical interview.

Key Responsibilities:

• Setting up Electric, Archtop, Acoustic and Bass Guitars, as well as Ukuleles and Mandolins for optimum playability and ensuring they meet and adhere to set standards.
• Assessment and administration of customer returned guitars.
• Servicing customer-owned instruments with a high level of craftsmanship.
• Interact with customers, ensuring a positive customer experience.
• Performing thorough Quality Control inspections and functional checks of Guitars, identifying, and resolving any defects where and when possible/required.
• Effective communication with team members and Warehouse Management.

Candidate Profile:

Required

• Positive, team player with excellent personal time management and communication skills.
• Working knowledge of guitar maintenance and repair with demonstrable experience in the guitar tech/repair field.
• keen passion for all things guitar and extensive product knowledge.
• suitable guitar playing ability.