Customer Services Administrator

We are seeking a highly dedicated Customer Services Administrator who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.

Key Tasks:

• Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.
• Provide support to the sales team in pre/post-related activities.
• Administrative support to the sales team and help cover additional administrative tasks.
• Resolve courier issues and process refunds and exchanges.

Key Skills

• Active listening skills and ability to communicate clearly and effectively.
• Strong administrative skills and the ability to multi-task.
• Clear and articulate telephone manner.
• A high attention to detail and the ability to work quickly and accurately.
• Be adaptable and resourceful in coming up with good solutions to any customer problems.
• Ability to stay calm and take ownership of and be accountable for resolving customer issues.