Courier Resolutions Administrator

We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.

Key Tasks:

• Investigating and resolving courier issues with delayed or missing parcels.
• Liaising with couriers to track, locate, or resolve delivery problems
• Processing refunds and exchanges in accordance with our procedures.
• Provide support to the sales team in pre/post-related activities.
• Provide cover additional administrative tasks when needed.
• Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.

Key Skills

• Experience resolving delivery issues, delayed parcels, and returns
• Previous experience in a Customer Service role
• Strong administrative skills and the ability to multi-task.
• Active listening skills and ability to communicate clearly and effectively.
• Strong communication skills
• A high attention to detail and the ability to work quickly and accurately.
• Be adaptable and resourceful in coming up with good solutions to any customer problems.