Full-time Repairs Administrator

Due to the continued success of Andertons Music Company, we are currently looking to employ a Full-time Repairs Administrator.

Overall purpose of the job:

The Repairs administrator handles customers’ warranty and repair needs and Andertons’ stock repairs. They act as liaison between customers, technicians and suppliers, arranging and administering returns, stock loans and any other tasks needed, while keeping records updated and relevant parties informed of progress.

Essential duties and responsibilities: 

Receives requests for repair, identifies the proper course of action and creates jobs to address issues.

Logs repairs in bespoke software, records updates as received.

Chasing outstanding repairs with suppliers

Booking returns with repair agents and arranging the return of repaired stock to customers.

Generates quotes for non-warranty issues and new part orders.

Order necessary parts from manufacturer’s per technician’s evaluation.

Dealing with general enquiries by phone and email