Repairs Administrator – Full Time

We are currently looking to recruit a Full-time Repairs Administrator to join our Repair team that handles customer warranty and repair needs and our own stock repairs. You will act as the key point of contact between  between customers, technicians and suppliers, arranging and administering returns, loan items where appropriate and any other tasks needed, while keeping records updated and relevant parties informed of progress.  Being a musician would also be an advantage in this role.

Key Skills

• Excellent communication and organisational skills
• Strong administrative skills and the ability to multi-task
• Experience of using Excel and other desktop applications
• Clear and articulate telephone manner
• High attention to detail and the ability to work quickly and accurately
• Hands-on experience and technical knowledge of guitars, pedals and amplifiers
• Some product knowledge/experience with Pro Audio or Drum equipment would be a bonus

Key Tasks

• Manage and progress to completion all repairs entered in our bespoke software
• Ensure progress is logged accurately within the software and that customers are updated regularly on progress
• Chase up all outstanding repairs with suppliers
• Book returns with repair agents and arrange the return of repaired stock to customers
• Generate quotes for non-warranty issues and new part orders
• Order necessary parts from manufacturers per technician’s evaluation
• Be the first contact point for all general enquiries on repair-related questions.